Reducing Call Center Agent Churn With Predictive Analytics

Organizations that have many employees that are in high turnover positions such as call centers, sales teams, or temporary agencies. All of these roles could benefit from building models to determine why employees are leaving.

Predicting employee churn using data mining and analytics can help to reduce and retain top talent. The impact of churn can be in both time and money. Time to train new hires and get them up to speed on your systems and processes. Monetary cost associated with posting for new roles, paying 3rd party agencies, paying overtime to the remaining staff and investing in employees only to have them leave within six months to a year.

According to Quality Assurance & Training Connection, the standard turnover rate for the call center industry is between 30 to 45%. In the article, Exploring Call Center Turnover Numbers they indicate that the average cost to replace a frontline … Read more

4 Significant Reasons of Hiring a Travel Agent

In today’s world of digitization, one could easily book his flight tickets and make hotel reservations through the varied travel websites and applications, readily available on the Internet. As the e-commerce business continues to proliferate, such activities become increasingly easy and convenient. If the things are actually as simple as it seems, why would there be a need for a professional travel agent or tour operator? Well, recent studies have shown that while the diverse travel sites claim to narrow down the vast world to us, it actually does the opposite. And though there is an app for pretty much everything, there are some experiences that only human beings could make possible.

In the following discussion, let us explore some of the benefits that one would be able to relish if they seek help from a competent and reputed travel agent.

How can Travel Agents be helpful?

• Saving Your Read more

How Do I Come across a Trustworthy Real Estate Agent?

One of the most important factors to do when obtaining a household is to obtain a fantastic actual estate agent to make the approach movement smoothly and correctly. A concern quite a few persons ponder is how to obtain a good actual estate agent. The greatest agent may possibly not necessarily function at one of the top rated 10 companies in the space. The agent who will function most effective for you would be an skilled agent who will listen to your requires, act in a experienced and moral method and understands the market place in your place.

1.)Phrase-of-Mouth or Referral
Most authentic estate pros appeal to a sizable sum of small business for the reason that of a content consumer who recommends them to a mate, family members member or neighbour. When you are contemplating of obtaining a house, it is a very good concept to question those all … Read more

How to Catch a Medicare Nutritional supplement Agent: The Great, the Undesirable, and the Hideous

As a Medicare Complement agent myself, I recognize the stigma attached to insurance policy agents. Luckily, I do not healthy the stereotypical, smooth-speaking, auto salesman prototype, but I know a lot of agents who do. Because Open up Enrollment is almost more than, and many persons are choosing to switch from Medicare Advantage to Medicare Dietary supplement, I considered I could possibly incorporate my two-cents about selecting the fantastic agent, just in situation any people are fascinated in what distinguishes the very good from the terrible, and the poor from the unpleasant.

1 detail that divides the multitudes is who they perform for and how they get their potential customers. Whilst chilly calling grew to become illegal, lots of Medicare Health supplement agents continue to locate people today not positioned on the “Do Not Get in touch with” lists, and invest their times pestering these unknowingly susceptible customers. If an … Read more

Actors – How To Get A Talent Agent

Many aspiring actors imagine the first step in building their showbiz careers is to “be discovered” by a talent agent. While a talent agent will eventually be important to your career, there are several very important steps you must take before an agent will even consider working with you. In this article, I’ll examine the very first step: training.

While it may seem like an obvious first step, many aspiring actors fail to consider training. I suppose they think they’ll develop their acting skills once they’ve been “discovered” and are on the set of their favorite Disney channel show. Unfortunately, that’s not how it works. You must first learn to act before anyone will hire you.

Think about it this way: You would never expect to play basketball for the Los Angeles Lakers if you had never picked up a basketball, would you? The steps to playing professional ball are … Read more