How Safir Hotels Leverages Automation to Improve the Guest Experience

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How Safir Hotels Leverages Automation to Improve the Guest Experience

During ReviewPro’s webinar, The New Hybrid Hotel: Staff & Technology Working in Tandem, we invited Shazia Nazir, Corporate Manager, Guest Intelligence at Safir Hotels & Resorts, to share how her company has implemented automation to improve the guest experience. Below are the highlights from our Q&A session.

Tell us about Safir Hotels & Resorts and your role with the company.

Based in Kuwait, Safir Hotels & Resorts (SHR) manages a portfolio of 10 hotels in Kuwait, Egypt, Oman, Qatar, Lebanon, and Syria. The company’s growth strategy aims to share True Arabian Hospitality by managing midscale and upscale hotels and serviced residences within the Middle East & North Africa region. As the first Arabian hospitality management company, the company has a wealth of experience in bringing value to hotel development projects and profitable hotel operations.

Tell us about your role with the company.

My role involves managing brand reputation and guest … Read more

by Shante Abdo — November 25, 2022 in Travel Card

13 BEST Music Festivals in Thailand To Experience This Year (2022-2023)

If you’re looking for the best music festivals in Thailand in 2022-2023, well then you’ve come to the right place!

Whether you’re backpacking through South-East Asia, an expat living or teaching English abroad, or a local Thai looking for your next festival – all of these music festivals would be an amazing experience! I’ve personally attended a few of these, and I’ve absolutely loved the Thailand festival atmosphere! While there really are a ton of crazy festivals in Thailand – these are my top 13 picks.

If you’re looking for more events in this region of the world, check out my article “The 25 Best Music Festivals in Asia to Experience Before You Die“!

1) Songkran Water Festival

When: April 2023

Where: The Entire Country | Bangkok Festival

www.s2ofestival.com

I can’t stress this enough that if you’re planning a trip to Thailand, then I’d highly recommend coming

6 Ways to Improve the Guest Experience and Online Reputation in 2023

Throughout ReviewPro’s modern webinar, Employing 2022 Info for 2023 Planning, Danica Smith, Director of Item Engagement, shared strategies and insights for utilizing the most recent overview facts to make improvements to the guest knowledge and online status.

At ReviewPro, by examining the info in our hottest World wide Resort Assessment Benchmark report and talking with our clientele, we’ve uncovered that guest pleasure isn’t where by it was before the pandemic. We know that occupancy costs and normal everyday charges (ADR) have been larger, which is wonderful, but with less staff members on home there is an operational hole throughout the lodging sector.

The Increase of Damaging Reviews

Regretably, which is obviously obvious when we appear at the evaluation facts. We’ve noticed a increase in damaging ratings and mentions in review reviews. The development is apparent throughout evaluation sources, from Scheduling.com to Tripadvisor, and across lodging forms, from 5-star

Our experience touring the western islands of the Galapagos on the Santa Cruz II cruise

We began our luxury Galapagos cruise arriving to the Baltra airport from the mainland Ecuador, where the Metropolitan Touring guide was waiting for us. We took a bus to the pier where a zodiac boat took us out to the cruise ship, the Santa Cruz II. This ride lasted about 20 minutes until we made it to the cruise ship, our home for the next 5 days and 4 nights touring the western islands of the Galapagos.

For lunch and dinner on the cruise they offered 3 options for starter, main course and dessert, as well as a vegetarian main course. Non-alcoholic beverages are included in the Galapagos cruise tour package, while alcoholic beverages are additional. Read on for the full itinerary and our review aboard the Santa Cruz II Galapagos cruise.

Day 1: Santa Cruz Island

The first thing we did is leave our hand luggage in our

Why to provide the best hotel guest experience now

See why delivering the very best lodge visitor experience ought to be a priority

2022 was a calendar year of learning and restoration for the resort marketplace. But times are shifting. There are emerging trends that we can now anticipate to have implications for the coming years.

Now, it is time for hoteliers to start out scheduling what they can do to assure the very best resort guest expertise achievable must be the centre of all the things they do.

Let us seem into some of the aspects that are revealing why hoteliers need to have to supply the greatest resort visitor working experience now additional than at any time.

What you will see below

1. Direct bookings have the possible to overtake OTA bookings

In 2023, immediate bookings are predicted to surpass OTA bookings — they are projected to account for 51% of all bookings. This is extremely favorable