Hotels Are Filling Up. Guest Stomachs, Too.

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Hotels Are Filling Up. Guest Stomachs, Too.

There’s an open secret amongst hoteliers: They love the ‘B’ in F&B. The ‘F’? Well, there’s another word that starts with an F they often used to describe it. That’s because making money on food can be a difficult proposition for some. Unlike alcohol, there are many associated costs, spoilage, breakage—you name it. But as hotel operators have taken better control over the hotel P&L, with brands assisting by making cost-saving concessions, food and beverage has gone from a pejorative to a positive.

How Safir Hotels Leverages Automation to Improve the Guest Experience

During ReviewPro’s webinar, The New Hybrid Hotel: Staff & Technology Working in Tandem, we invited Shazia Nazir, Corporate Manager, Guest Intelligence at Safir Hotels & Resorts, to share how her company has implemented automation to improve the guest experience. Below are the highlights from our Q&A session.

Tell us about Safir Hotels & Resorts and your role with the company.

Based in Kuwait, Safir Hotels & Resorts (SHR) manages a portfolio of 10 hotels in Kuwait, Egypt, Oman, Qatar, Lebanon, and Syria. The company’s growth strategy aims to share True Arabian Hospitality by managing midscale and upscale hotels and serviced residences within the Middle East & North Africa region. As the first Arabian hospitality management company, the company has a wealth of experience in bringing value to hotel development projects and profitable hotel operations.

Tell us about your role with the company.

My role involves managing brand reputation and guest … Read more

by Shante Abdo — November 25, 2022 in Travel Card

6 Ways to Improve the Guest Experience and Online Reputation in 2023

Throughout ReviewPro’s modern webinar, Employing 2022 Info for 2023 Planning, Danica Smith, Director of Item Engagement, shared strategies and insights for utilizing the most recent overview facts to make improvements to the guest knowledge and online status.

At ReviewPro, by examining the info in our hottest World wide Resort Assessment Benchmark report and talking with our clientele, we’ve uncovered that guest pleasure isn’t where by it was before the pandemic. We know that occupancy costs and normal everyday charges (ADR) have been larger, which is wonderful, but with less staff members on home there is an operational hole throughout the lodging sector.

The Increase of Damaging Reviews

Regretably, which is obviously obvious when we appear at the evaluation facts. We’ve noticed a increase in damaging ratings and mentions in review reviews. The development is apparent throughout evaluation sources, from Scheduling.com to Tripadvisor, and across lodging forms, from 5-star

Why to provide the best hotel guest experience now

See why delivering the very best lodge visitor experience ought to be a priority

2022 was a calendar year of learning and restoration for the resort marketplace. But times are shifting. There are emerging trends that we can now anticipate to have implications for the coming years.

Now, it is time for hoteliers to start out scheduling what they can do to assure the very best resort guest expertise achievable must be the centre of all the things they do.

Let us seem into some of the aspects that are revealing why hoteliers need to have to supply the greatest resort visitor working experience now additional than at any time.

What you will see below

1. Direct bookings have the possible to overtake OTA bookings

In 2023, immediate bookings are predicted to surpass OTA bookings — they are projected to account for 51% of all bookings. This is extremely favorable

Hotel Management System Improve Guest & Employee Experience

Making use of a house administration technique at your resort does far more than just simplify day-to-working day functions. When a resort invests in a PMS app, they get a strong established of resources that strengthen each side of the company.

With a assets administration method, hoteliers can boost the guest experience, with involved capabilities this kind of as remote test-in apps. Better yet, property management programs make the day-to-day workload a lot far more manageable for on-internet site hospitality team, enabling hoteliers to keep valued team.

A PMS streamlines all functions and all facts on a person easy dashboard. Even so, an optimized dashboard is just the suggestion of the iceberg when thinking about the numerous advantages of investing in PMS for your lodge.

Enhance Visitor Pleasure with Home Administration Application

The much more seamless the visitor practical experience, the larger visitor pleasure will be. Offering the ideal visitor