Throughout ReviewPro’s modern webinar, Employing 2022 Info for 2023 Planning, Danica Smith, Director of Item Engagement, shared strategies and insights for utilizing the most recent overview facts to make improvements to the guest knowledge and online status.

At ReviewPro, by examining the info in our hottest World wide Resort Assessment Benchmark report and talking with our clientele, we’ve uncovered that guest pleasure isn’t where by it was before the pandemic. We know that occupancy costs and normal everyday charges (ADR) have been larger, which is wonderful, but with less staff members on home there is an operational hole throughout the lodging sector.

The Increase of Damaging Reviews

Regretably, which is obviously obvious when we appear at the evaluation facts. We’ve noticed a increase in damaging ratings and mentions in review reviews. The development is apparent throughout evaluation sources, from Scheduling.com to Tripadvisor, and across lodging forms, from 5-star